Improving Customer Satisfaction: Would Miss Manners Approve?

Regardless of the reasons, it’s interesting that it’s often noteworthy when people aren’t rude. Have you ever had an experience with a customer service representative who stood out—or who made you want to give the company repeat business—because the representative was incredibly helpful and courteous? If such encounters happen frequently, they probably don’t stand out in your mind, but chances are, you notice it when you receive really polite service.

The good news is that people do take note when they’re treated exceptionally well when dealing with companies.  In fact, these customers often write about their customer satisfaction online. Public endorsements for your company? Not a bad goal.

Along with the right customer service desktop solution, a well-placed "please" and "thank you" can go a long way toward increasing customer satisfaction.